When something does not work as expected, you have three ways to get help: the help articles for the page you are on, a support chat with the MemberArea team inside the admin, and an email to support. Your members never reach MemberArea directly. When they contact support, their messages come to you.
Start with the help for your page
Help in the sidebar opens a menu that knows where you are.
- Help for this page lists the articles that belong to the page you have open. If there are none for that page, the menu shows Start here with articles for getting started instead.
- The articles open in a new tab. They appear in your profile language when a translation exists, otherwise in English.
- Knowledge base opens the complete help center, where you can search all articles.
Write to support from the admin
On every admin page, Help > Contact support opens a chat with the MemberArea team. You also find Contact support in your account menu. Anyone who can open the admin can use it, which takes the permission Access Admin Panel. While admin access to your workspace is paused, the chat is not available. Write to support@memberarea.io instead.
- Type your message under Write a message... and pick Send. A message can be up to 5,000 characters long. Send stays inactive until you type something. Enter sends the message, Shift+Enter starts a new line.
- Attach file sends a screenshot or document as its own message as soon as you pick it. JPG, PNG, GIF and WebP images, PDF, Word, Excel and ZIP files up to 25 MB are accepted.
- Your workspace has one conversation with support. Every admin of your workspace sees the same messages, and the team sees which workspace wrote.
- Replies appear in the same window. While it is open, it checks for new replies on its own. Close it and open it again later to read the answer.
Share an idea in the same menu is meant for feature ideas. It sends a title and a description to the MemberArea team, not a support request.
Send an email
The Support card, which a new dashboard shows and which you can add as a widget, has Contact support with "Send a detailed message". It opens a new email to support@memberarea.io in your mail program.
When an admin page breaks and shows Something went wrong, its Contact support button opens the same kind of email. The page address, the time and the error reference are already filled in. See Browser and performance tips.
What to include
Support can help faster when it can see what you saw. Include:
- the address of the page where the problem appears;
- what you did, what you expected and what happened instead;
- any message on screen, copied word for word;
- the reference from an error page, which starts with ERR;
- a screenshot, attached with Attach file.
The email from an error page already carries the page address, the time and the reference. Add what you did right before the error.
Questions from your members
Members do not see the MemberArea chat. In the member area they open Help > Contact support, and their messages arrive in your Inbox. Reading the Inbox needs the permission View Inbox. Messages from locked accounts and ban appeals arrive there too.